Automatski odgovor T-HT Korisnicke podrske

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Author:  T-HT Auto response
Date:   
To:  Miroslav Rovis
Subject: Automatski odgovor T-HT Korisnicke podrske
Poštovani,
 vaš prigovor je  zaprimljen. 
Ovo je automatski odgovor. Molimo vas da ne odgovarate na ovu poruku. 
 Kako bismo vaš prigovor uspješno obradili, ljubazno molimo provjerite jeste li naveli sve potrebne podatke: 
•        za postpaid korisnike – ime i prezime, OIB, korisnički broj 
•        za korisnike bonova – PUK1, korisnički broj 
 Ukoliko navedeni podaci nedostaju, molimo da nam ih dostavite s već poslanim prigovorom na adresu . 
 Odgovor na vaš prigovor ćete zaprimiti najkasnije u roku od 15 dana, odnosno u roku od 30 dana za prigovor na usluge s posebnom tarifom. 
Očekivano vrijeme za rješenje vašeg prigovora je unutar 11 dana od datuma podnošenja. 
 U međuvremenu posjetite našu stranicu: www.hrvatskitelekom.hr  te u rubrici Pitanja i odgovori saznajte odgovore na brojna pitanja. 
Administrirajte sve vaše HT usluge on-line. 
Naša Služba za korisnike vam je dostupna i putem: 
Facebook 
Twitter 
YouTube 
Google+ 
S poštovanjem, 
Vaš T-HT


Dear Customer,
Your e-mail has been received.
This is an automatic reply. Please do not respond to this message.

Please be sure you have stated all your data: 
•        for  postpaid  – first and last name, your ID number, your phone number 
•        for prepaid – PUK1, your phone number, amount of the last recharge 


If not, please do so along with already submitted complaint.
You will receive a reply within 15 days at the latest, or within 30 days for a complaint about premium rate services.
Expected duration for resolving your complaints is within 11 days.
In the meantime, visit our webpage: www.hrvatskitelekom.hr and find answers to a number of questions in the FAQ section.
You can administrate all your HT services online.
Our Customer Service is available also via:
Facebook
Twitter
YouTube
Google+

Regards,
Your T-HT

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